Manage users and access rights for easy and secure collaboration

Get full control over access rights with the advanced user management system in IXON Cloud. Work together with colleagues, partners and customers in a flexible way – without user licenses.

IXON Cloud Powerful User Management

Collaborate with confidence

IXON_Product_Headers_V02_1

Work together in one customer portal

Bring your team and customers together in a central, user-friendly platform. Collaborate on machine monitoring, troubleshooting and optimization from one shared space designed to boost service efficiency and customer loyalty.

Discover Service Portal Cloud
user-management-featured-cropped

Flexible user management for any role

Assign the right access and tools to each user type with powerful role-based control. Easily invite users via email and enforce 2FA, manage access by user, role, group or machine, and define who can monitor, analyse or perform service tasks.

 

role-based-user-management-1

Custom configuration for tailored collaboration

Manage all users, roles and custom groups directly in your IXON Cloud account. From engineers to managers, everyone gets access to what they need, nothing more, nothing less. Create a structure that fits your organization, and grow without compromising control or security.

ixon-cloud-machine-uptime-kpi-dashboards

Strengthen customer engagement and insight

Give your customers visibility into their machines’ performance, uptime and productivity. Enhance transparency, encourage self-service and build stronger partnerships by putting insights directly in their hands while you stay in control of what they can see and do.

 

What our customers say

Hotraco logo testimonial

“We want to have access to all systems, but we want to prevent customer A from accessing customer B's system. Therefore, we set up a comprehensive tree structure."

Martien Selten

Service Manager at Hotraco

Erzinger logo testimonial

"We can separate all users into groups. They can access the equipment, but all with specific access levels and rights for each situation.” 

Cielito Hitel

Automation Engineer at Erzinger

MD engineering logo testimonial

"The IXON Cloud allows us to create different user profiles for ourselves and our customers - it all works intuitively, without the need of reading a manual." 

Dr. Eng. Thorsten Quent

CEO of MD engineering GmbH

Experience secure and flexible
user access with IXON

Frequently asked questions

Which IXON product do I need to take advantage of advanced user management?

Advanced user and device management is included in both Remote Access Cloud and Service Portal Cloud products.

How does IXON Cloud manage user access securely?

IXON Cloud uses advanced role-based access control (RBAC) to assign specific access rights to users based on their role, group or machine. You can define exactly who can access which machines and features, whether they're colleagues, distributors or customers.


Can I give users temporary or limited access to machines?

Yes, IXON Cloud supports temporary access settings. You can grant access for a specific time frame, ensuring it automatically expires. Perfect for short-term contractors or limited service jobs.

How can I organize users across different business units or customers?

You can use hierarchical user groups to reflect your organizational structure within IXON Cloud. This makes it easy to manage access and visibility for various levels, such as business units, distributors and customers, while keeping control centralized. A hierarchical user group could be: Business Unit → Distributor → Customer.

Is it possible to integrate user management with Microsoft or other identity providers?

Absolutely. IXON Cloud supports SCIM provisioning by domain, allowing seamless integration with identity providers like Microsoft Entra ID (Azure AD). This enables automatic user provisioning and de-provisioning for better security and easier onboarding.