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Manage users and access rights for easy and secure collaboration
Get full control over access rights with the advanced user management system in IXON Cloud. Work together with colleagues, partners and customers in a flexible way – without user licenses.

Collaborate with confidence

Work together in one customer portal
Bring your team and customers together in a central, user-friendly platform. Collaborate on machine monitoring, troubleshooting and optimization from one shared space designed to boost service efficiency and customer loyalty.
Discover Service Portal Cloud
Flexible user management for any role
Assign the right access and tools to each user type with powerful role-based control. Easily invite users via email and enforce 2FA, manage access by user, role, group or machine, and define who can monitor, analyse or perform service tasks.

Custom configuration for tailored collaboration
Manage all users, roles and custom groups directly in your IXON Cloud account. From engineers to managers, everyone gets access to what they need, nothing more, nothing less. Create a structure that fits your organization, and grow without compromising control or security.

Strengthen customer engagement and insight
Give your customers visibility into their machines’ performance, uptime and productivity. Enhance transparency, encourage self-service and build stronger partnerships by putting insights directly in their hands while you stay in control of what they can see and do.
What our customers say

“We want to have access to all systems, but we want to prevent customer A from accessing customer B's system. Therefore, we set up a comprehensive tree structure."
Martien Selten
Service Manager at Hotraco

"We can separate all users into groups. They can access the equipment, but all with specific access levels and rights for each situation.”
Cielito Hitel
Automation Engineer at Erzinger

"The IXON Cloud allows us to create different user profiles for ourselves and our customers - it all works intuitively, without the need of reading a manual."
Dr. Eng. Thorsten Quent
CEO of MD engineering GmbH
Frequently asked questions
Which IXON product do I need to take advantage of advanced user management?
Advanced user and device management is included in both Remote Access Cloud and Service Portal Cloud products.
How does IXON Cloud manage user access securely?
IXON Cloud uses advanced role-based access control (RBAC) to assign specific access rights to users based on their role, group or machine. You can define exactly who can access which machines and features, whether they're colleagues, distributors or customers.
Can I give users temporary or limited access to machines?
Yes, IXON Cloud supports temporary access settings. You can grant access for a specific time frame, ensuring it automatically expires. Perfect for short-term contractors or limited service jobs.
How can I organize users across different business units or customers?
You can use hierarchical user groups to reflect your organizational structure within IXON Cloud. This makes it easy to manage access and visibility for various levels, such as business units, distributors and customers, while keeping control centralized. A hierarchical user group could be: Business Unit → Distributor → Customer.
Is it possible to integrate user management with Microsoft or other identity providers?
Absolutely. IXON Cloud supports SCIM provisioning by domain, allowing seamless integration with identity providers like Microsoft Entra ID (Azure AD). This enables automatic user provisioning and de-provisioning for better security and easier onboarding.