Work together in one customer portal
Bring your team and customers together in a central, user-friendly platform. Collaborate on machine monitoring, troubleshooting and optimization from one shared space designed to boost service efficiency and customer loyalty.
Discover Service Portal Cloud
Flexible user management for any role
Assign the right access and tools to each user type with powerful role-based control. Easily invite users via email and enforce 2FA, manage access by user, role, group or machine, and define who can monitor, analyse or perform service tasks.
Custom configuration for tailored collaboration
Manage all users, roles and custom groups directly in your IXON Cloud account. From engineers to managers, everyone gets access to what they need, nothing more, nothing less. Create a structure that fits your organization, and grow without compromising control or security.
Strengthen customer engagement and insight
Give your customers visibility into their machines’ performance, uptime and productivity. Enhance transparency, encourage self-service and build stronger partnerships by putting insights directly in their hands while you stay in control of what they can see and do.
“We want to have access to all systems, but we want to prevent customer A from accessing customer B's system. Therefore, we set up a comprehensive tree structure."
"We can separate all users into groups. They can access the equipment, but all with specific access levels and rights for each situation.”
"The IXON Cloud allows us to create different user profiles for ourselves and our customers - it all works intuitively, without the need of reading a manual."
