How to efficiently collaborate with your customers? 

    When communication with your customers is fragmented and service interactions are unclear, it leads to frustration
    and missed opportunities. Not what you want in today’s competitive market. IXON solves this for you!

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    Maintaining strong customer relationships increases machine sales.

     

    Customer collaboration challenges IXON helps you with

    Meeting rising customer expectations

    Customers expect an experience with secure remote access, real-time insights and easy control. Offering just a machine is no longer enough; value-added services like a customer portal, web access and intuitive dashboards can set you apart from competitors.

    Customer expectations

    Strengthening customer relationships

    Winning a customer today is one thing, keeping them engaged for years to come is another. Strong collaboration tools help build long-term relationships, increasing the likelihood of repeat business when it’s time for a machine upgrade. 

    Strong collaboration

    Streamlining service & support

    Without a structured service experience, customers lack visibility into their service requests and struggle to track ongoing issues. A central location where all important service insights come together improves efficiency and ensures everyone has a clear overview.

    Service experience
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    Why choose IXON's intuitive customer portal?

    collaboration

    Streamlined collaboration

    IXON's customer portal provides a secure, centralized space for efficient communication between you and your customers. From support tickets and manuals to spare parts - everything is organized in one place.

    Transformed into your own unique app in no time

    Your own brand identity

    Strengthen your brand identity with white labeling options, such as adding your company logo, colors and own domain name. This ensures a consistent and recognizable experience for your customers. 

    Drag & drop page builder

    Tailored insights 

    Create dashboards tailered to your customers, so they only see what's important to them. This way they can get real-time insights into their machine performance and track machine through interactive dashboards.

    How IXON helps you collaborate & enhance customer experience

    IXON provides a branded customer portal that centralizes all interactions, from smart control and machine dashboards to
    service tickets and documentation. All to collaborate efficiently.

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