Centralized customer collaboration platform | IXON's Service Portal Cloud

The place to be for efficient collaboration

Say goodbye to fragmented or unclear communications. The Service Portal Cloud acts as a shared space where you and your customers can communicate efficiently and exchange critical info. All in a secure way thanks to advanced user management.

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White labeling options for brand recognition

Strengthen your brand identity by tailoring the portal with your company’s logo, colors and domain. The white labeling options in the customer portal ensure a consistent and professional experience for your customers.

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All essentials in one central location

From support tickets and manuals to spare part ordering, all your customer's needs are met in one centralized, well-organized hub. This streamlined approach enhances service transparency and speeds up problem resolution.

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White Labeling

Set your own company logo and use your brand colors to create recognition and radiate trust with your customers. Emails from IXON Service Portal Cloud are also white labeled according to your corporate identity.

Learn more about white labeling options.

Your own domain name

Get your custom domain name linked to Service Portal Cloud so your colleagues and customer can log into the portal with the name of your choice (e.g. https://myconnect.acme.com)

Machine cards

When your customers enter the portal, machines or installations are displayed as cards instead of in a table. These cards can be custom designed to give a clearer overview of the customer's machines.

Homepages

Homepages are pages with general information (not related to specific machines). You can share general information such as contact details, a training center, documents or a spare parts webshop.

Asset modeling

Asset modeling allows you to define machines (without needing an IXON edge gateway). You can also model machine modules and parts.

Hierarchical user groups

Add hierarchy in your user groups. For example: Business Unit → Distributor → Customer.

Legal (Custom ToU & Privacy statement)

Don’t offer the standard IXON Terms of Use and Privacy Statement to your customers, but set additional terms that fit your digital business.

Custom login page

Get flexibility for the design of your customer portal's login page, going beyond standard white-labeling options.

White-labeled smartphone app in app stores

Creating and maintaining apps takes time and expert knowledge. We handle the publishing of your white-labeled smartphone app on Google Play and the Apple App Store and our developers will take care of the maintenance for you.

“Thanks to IXON’s role-based user management we can apply customer-specific modifications. Our customers have access to their own dashboards."

Gerben Heinen

Teamleader Software at SANOVO Technology Group

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"When we show that we provide data along with the installation, it does become part of the decision to choose us as an installation contractor."

Vincent Kroeze

Process Engineer Service at Bright Services

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"We’ve done some projects with other VPN solutions. However, IXON really stands out from the crowd in terms of user-friendliness."

Erik Spauwen

Project Engineer at Eco-Vision

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What are the benefits of a customer portal?

With a service portal you have the opportunity to offer a digital platform as your own product to your customers. This product allows your customers to easily understand and access various assets related to the purchased machine. It can also serve as an additional USP (unique selling point) when selling your machine.

How is security of the customer portal guaranteed?

IXON ensures seamless yet secure machine connectivity with a solution that integrates cybersecurity into every aspect, also in the service portal. We have multiple security certifications: ISO 27001, ISO 27017, ISO 27701 and ISO 9001, and conform to IEC 62443-4-2.

With role-based access management you can invite your customers to the platform and give them specific permissions that fit their role.

Read more about security here.

Can I integrate with 3rd party IT systems?

Yes, IXON is an open and expandable platform that never wants to limit you. Therefore we offer multiple options to integrate with 3rd party systems. Our App Engine allows you to build your own integrations and our Marketplace offers a lot of apps made by us or one of our partners, to extend the value of IXON.

Read more about IXON expandability here.

What are my options for branding the portal?

You can customize your customer portal entirely to match your brand. Set up your logos and brand colors, use your own domain and offer your unique white-labelled smartphone app in the App Store and Play Store.

It’s also possible to send branded invitation emails to your users, incorporate your personalized Terms of Use (ToU) and Privacy Statement and to white-label the edge gateway with your own front-foil design.

Can my customer directly see its HMI?

Through EasyControl your customer can easily access the HMI, without opening the VPN tunnel. With a single click, the customer can enter its own touch panel remotely. (Available for touchpanels with VNC or web server).

How can I handle different languages from my customers?

Translations can be centrally managed, so your customers can use the portal in their own language.

Can I proactively alarm stakeholders in case of machine anomalies?

Yes, it’s possible to set who receives alerts when something is wrong with the machine, and in what way alarms are sent. It’s even possible to send instructions along about what they can do to help resolve the issue.

For alarms & notifications you need Machine Insights Cloud.

Everything your customers need in one central
service portal