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Everything your customers need in one central place
enable insights 

Enhance your customer relationships with Service Portal Cloud, which provides a trustworthy, centralized platform for seamless collaboration with your customers and enables you to provide excellent service.

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How IXON enhances customer collaboration

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The place to be for efficient collaboration

Say goodbye to fragmented or unclear communications. The Service Portal Cloud acts as a shared space where you and your customers can communicate efficiently and exchange critical info. All in a secure way thanks to advanced user management.

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White labeling options for brand recognition

Strengthen your brand identity by tailoring the portal with your company’s logo, colors and domain. The white labeling options in the customer portal ensure a consistent and professional experience for your customers.

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All essentials in one central location

From support tickets and manuals to spare part ordering, all your customer's needs are met in one centralized, well-organized hub. This streamlined approach enhances service transparency and speeds up problem resolution.

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What our customers say

Sanovo logo testimonial

“Thanks to IXON’s role-based user management we can apply customer-specific modifications. Our customers have access to their own dashboards."

Gerben Heinen
Teamleader Software at SANOVO Technology Group
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HoSt logo testimonial

"When we show that we provide data along with the installation, it does become part of the decision to choose us as an installation contractor."

Vincent Kroeze
Process Engineer Service at Bright Services
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Eco-vision logo testimonial

"We’ve done some projects with other VPN solutions. However, IXON really stands out from the crowd in terms of user-friendliness."

Erik Spauwen
Project Engineer at Eco-Vision
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Start providing seamless service experiences today

Elevate your service strategy today and foster stronger collaboration
with your customers through IXON’s user-friendly customer portal.

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Frequently asked questions

What are the benefits of a customer portal?

With a service portal you have the opportunity to offer a digital platform as your own product to your customers. This product allows your customers to easily understand and access various assets related to the purchased machine. It can also serve as an additional USP (unique selling point) when selling your machine.

How is security of the customer portal guaranteed?

IXON ensures seamless yet secure machine connectivity with a solution that integrates cybersecurity into every aspect, also in the service portal. We have multiple security certifications: ISO 27001, ISO 27017, ISO 27701 and ISO 9001, and conform to IEC 62443-4-2. 

With role-based access management you can invite your customers to the platform and give them specific permissions that fit their role.

Read more about security here.

Can I integrate with 3rd party IT systems?

Yes, IXON is an open and expandable platform that never wants to limit you. Therefore we offer multiple options to integrate with 3rd party systems. Our App Engine allows you to build your own integrations and our Marketplace offers a lot of apps made by us or one of our partners, to extend the value of IXON.

Read more about IXON expandability here.

What are my options for branding the portal?

You can customize your customer portal entirely to match your brand. Set up your logos and brand colors, use your own domain and offer your unique white-labelled smartphone app in the App Store and Play Store. 

It’s also possible to send branded invitation emails to your users, incorporate your personalized Terms of Use (ToU) and Privacy Statement and to white-label the edge gateway with your own front-foil design.

Can my customer directly see its HMI?

Through EasyControl your customer can easily access the HMI, without opening the VPN tunnel. With a single click, the customer can enter its own touch panel remotely. (Available for touchpanels with VNC or web server).

How can I handle different languages from my customers?

Translations can be centrally managed, so your customers can use the portal in their own language. 

Can I proactively alarm stakeholders in case of machine anomalies?

Yes, it’s possible to set who receives alerts when something is wrong with the machine, and in what way alarms are sent.  It’s even possible to send instructions along about what they can do to help resolve the issue.

For alarms & notifications you need Machine Insights Cloud.