How machine builders and factories can benefit from IXON's Security & Legal Desk

As a machine builder or factory, you’re probably getting more and more questions about security, compliance and regulations. These topics are becoming increasingly important and receive a lot of attention in the market. Many customers tell us they’d rather focus on what they do best: building machines. As soon as the conversation shifts to security or legal matters, things often get quite complex.

That’s exactly why IXON launched the Security & Legal Desk. But what does this desk actually do, and how can it help you as a machine builder or factory?

What is IXON’s Security & Legal Desk?

Security and legal challenges are becoming more pressing across the manufacturing industry. That’s why it’s so valuable to have a central point of contact where you can go with questions you'd prefer not to handle on your own.

The Security & Legal Desk connects you directly with experts who can help with those questions. Our specialists provide clear, well-founded answers and hands-on support. This means you don’t have to explain the ins and outs of security or legal topics yourself, and you’ll feel more confident in conversations with your customers. The result? You’ll bring not only a technically solid product to market, but also the reassurance that you’re meeting today’s growing demands around security and compliance.

How can the Security Desk support you?

You can contact our Security Desk for the following topics or questions:

• When you need help answering security questions from customers.
• If you want support in completing detailed security questionnaires or surveys.
• For situations in which you want an expert to contribute ideas or be present during customer discussions about security.
• When you need technically substantiated answers about certifications, disaster recovery, access management or other topics.

How can the Legal Desk support you?

You can contact our Legal Desk for the following topics or questions:

• If you want to know more about regulations, such as the NIS2 Directive, the EU Data Act or the Cyber Resilience Act.
• If you have questions about compliance and how IXON deals with them.
• For more information about who owns what rights when it comes to machine data.
• If you are looking for clarification or guidance on contractual matters, such as IXON's terms of use and terms & conditions.

The Legal Desk does not draft contracts for final customers, but it does help to clarify legal frameworks and give you the direction you need.

The key benefits for you as a machine builder

• Free of charge and without obligation: anyone can use the Security & Legal Desk, at no cost and with no strings attached, including companies that are not customers.
• Accessible: you’ll get in touch with IXON’s experts right away, without any intermediaries.
• Reliable: answers are technically and legally substantiated in detail.

How does it work?

You can contact the Security Desk at security@ixon.cloud and the Legal Desk at legal@ixon.cloud. Depending on your question, we will connect you directly to the right IXON expert. You will often receive a response within 24 hours. For more complex questions, we will provide you with comprehensive and clear advice within a few days.

Do you have a question about security or legal matters? Please contact our experts directly. We are happy to help you.

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