[Case study] Time saved on remote access configuration led to quick ROI for Nidec

Nidec Netherlands, a branch of the international Nidec Corporation, is a supplier of drive solutions. They supply drives, motors, and generators to customers in a wide range of sectors, from the steel industry and shipbuilding to food processing and fairground attractions — as long as there’s a motor on board. We spoke with Michael Eling, Service & Application Engineer, about how Nidec implements remote support and why they chose to partner with IXON.

When your current VPN solution isn’t working

One of Nidec’s customers has a chemical terminal which deals with cleaning soil and destroying chemical components. If this customer has an issue with the main exhaust fan, it’s crucial that Nidec can easily access the installation remotely. But if the current VPN solution regularly fails to work properly, ensuring easy access and continuity can be tricky. That’s why Nidec decided to start working with one standard, reliable solution.

Through one of their customers, Nidec started using IXON as a basic VPN connection tool. “After a technical discussion about who was responsible for connections, access, et cetera, we got in touch with IXON and found out that they offer much more than just a simple VPN connection,” Michael explains. “That truly positively surprised us.”

Easy router configuration made all the difference

Since Nidec was already familiar with other remote access providers, we asked Michael why they ended up with IXON. In this case, time saved turned out to be the deciding factor. “Sure, we had a product that mostly worked, but it was difficult to configure,” says Michael. “If you’re spending two hours configuring a router, that quickly becomes a nuisance. When you can do the same within twenty minutes, that’s a huge difference.”

The industrial VPN router is, in fact, a tool that should support Michael and his colleagues in their work. “With IXON the set-up is easy,” Michael remarks. “Simply put it on a USB stick and it’ll configure itself. Just the way it should be.”

Quick ROI: Speedy remote access setup leads to hours saved

The first installation that featured an IXrouter was a brand new engine test field in The Netherlands, about a 2.5-hour drive from the Nidec office. The project’s software was written completely manually, which meant that minor bugs fixes were certainly on the horizon. “That absolutely became a success,” claims Michael. “It just works and has a really nice interface. We’ve definitely resolved issues remotely because of it.”

But which results have been achieved? Nidec saw a quick ROI. “I think we saved about twenty on-site visits,” Michael proclaims. With a scarcity of skilled people and hourly wages going up, every hour saved is money earned. “Twenty roundtrips, plus the cost of manhours, just to fix some minor bugs that you usually won’t be able to invoice. It’s not difficult to calculate that we recouped our investment by more than twofold.”

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